Program managers can learn a lot from product managers.

You’re running a multi-billion dollar company. All the numbers trend in the right direction. You’re savvy and insight got you to the pinnacle of corporate leadership. The view from the summit looks sunny and clear as far as you can see.

Now there’s some program manager telling you to change. Why? Because success is a huge risk, Mr. Fancy Pants.

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RPA vendors push the idea that automation is strategic. Maybe, maybe not. Do you need a costly Center of Excellence for automation, if it's not strategic?

It’s become a cliché: “use automation strategically.” That might seem obvious for any significant technology. Many leaders do not distinguish between automation as a strategy and automation in support of a strategy, automation as a means and automation as an end.

Some of this confusion is caused by automation vendors who promiscuously misuse the term ‘strategy’ for almost every feature of their product. We’ll find it very useful to be clear about what strategy is.

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