RPA vendors push the idea that automation is strategic. Maybe, maybe not. Do you need a costly Center of Excellence for automation, if it's not strategic?

It’s become a cliché: “use automation strategically.” That might seem obvious for any significant technology. Many leaders do not distinguish between automation as a strategy and automation in support of a strategy, automation as a means and automation as an end.

Some of this confusion is caused by automation vendors who promiscuously misuse the term ‘strategy’ for almost every feature of their product. We’ll find it very useful to be clear about what strategy is.

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